#UAE #workforce - Dubai Government Human Resources Department (DGHR) has adopted the Workforce Productivity Measurement System as a unified, government-wide framework under Executive Council Resolution No. 67 of 2025. The system, powered by machine learning and AI, now serves 32 government entities, analysing the relationship between human resources, financial resources and government service outputs. The current workforce system is the culmination of a five-year development journey that began as a pilot in 2020.
SO WHAT? - Most government AI announcements focus on citizen-facing services and chatbots. This one offers a glimpse into how the Government of Dubai measures its own workforce productivity. Building advanced analytics on millions of data points across 32 entities gives Dubai a comparable way to judge institutional performance across government as a whole, rather than each department reporting its own version of success. The roll-out offers further evidence of Dubai’s 360-degree approach to leveraging AI in the public sector.
KEY POINTS:
The Workforce Productivity Measurement System has been adopted by Dubai Government Human Resources Department (DGHR) following Executive Council Resolution No. 67 of 2025 issued by Dubai Crown Prince H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. The implementation of the now unified government-wide system caps a development journey that began with a pilot phase in 2020.
A Workforce Productivity Measurement Steering Committee, established under Resolution No. 7 of 2023, developed the system’s methodology and prepared government entities for implementation before concluding its work once the system was formally adopted.
The system now covers 32 government entities, providing a unified framework for measuring workforce productivity and analysing the relationship between human resources, financial resources and government service outputs.
The system draws on analysis of millions of data points to build an integrated knowledge base, supporting a unified government methodology for measuring productivity and allocating resources more efficiently.
Analytical tools and digital platforms powered by machine learning and AI allow government entities to regularly monitor productivity indicators and analyse how resources translate into outputs.
The implementation of the Workforce Productivity Measurement System, after 5 years of work, is a strategic milestone reflecting Dubai’s vision to build a government driven by data and advanced analytics.
The system’s impact extends beyond measuring productivity, establishing a unified methodology that improves resource allocation, service quality and sustainable institutional performance across Dubai’s government entities.
ZOOM OUT - Executive Council Resolution No. 67 of 2025 laid out a phased implementation: first measuring productivity by comparing services delivered against workforce size, salaries and working hours, then analysing results and developing efficiency initiatives, before a final phase evaluating the system itself. Responsibilities were defined clearly, with the General Secretariat of The Executive Council classifying and updating government services, DGHR managing the system and validating productivity indicators, and the Dubai Digital Authority providing the technical backbone for its data platform and analytics tools. Individual government entities have been involved in providing data for the new system regarding their services, workforce and budgeting.
[Written and edited with the assistance of AI]
Source: Government of Dubai
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