Imdaad opens AI CoE to transform facilities management sector
New AI hub to drive FM automation, operational efficiency, and cost savings
#UAE #FM– Dubai-headquartered facilities management company Imdaad Group has opened an AI Centre of Excellence to spearhead digital transformation in the facilities management (FM) sector. The new hub will integrate AI, robotic process automation, and business intelligence to enhance operational efficiency, reduce costs, and optimise decision-making across facilities management organisations.
SO WHAT? – The GCC facilities management market is expected to reach $74.88 billion in 2025 and grow to $117.87 billion by 2030, according to Mordor Intelligence. However, it is also a market undergoing digital transformation, as technologies such as AI, RPA and IoT (Internet of Things) reshape facilities management. AI is becoming pivotal for asset-intensive industries in the region to boost productivity, improve sustainability and reduce costs. So, Imdaad’s AI Centre of Excellence could be well-positioned to provide solutions and add value to the operations management of facilities across the region.
Here are some key details about the announcement:
Dubai-headquartered facilities management company Imdaad Group has opened AI Centre of Excellence, focusing on artificial intelligence, robotic process automation, and business intelligence.
The new AI CoE showcases business intelligence, ERP (enterprise resource planning), CRM (customer relationship management), IoT (Internet of Things), RPA (robotic process automation) and Generative AI solutions.
AI-driven dashboards can provide facilities managers with real-time insights into financial and operational performance, improving decision-making at all levels.
ERP and CRM-integrated AI agents optimise key functions, including employee self-service, expense management, and recruitment.
IoT-powered real-time asset monitoring integrates seamlessly with facilities management systems for predictive maintenance.
24/7 AI-powered software robots automate recurring tasks, reducing operational costs and minimising human error.
Imdaad also employs Microsoft 365 Copilot to enhance workflow efficiency for senior management and marketing teams.
The launch of Imdaad’s AI Centre of Excellence follows months of collaboration with global technology leaders, involving training sessions and workshops.
Imdaad plans to roll out additional AI-powered tools and services to drive further innovation for its customers.
ZOOM OUT – The GCC states have some of the most advanced telecommunications and utilities networks in the world, able to support the latest emerging technologies. However, there are many older residential and office buildings, shopping malls, factories and other facilities that are not yet digitised. Therefore, there is a growing market for not only facilities management companies that utilise the latest technologies, but also for many facilities to be retrofitted with digital technologies that can make them more energy efficient and sustainable.