Jordan hits 85.5% government service digitisation
AI integration to be expanded as Jordan's digitisation drive nears completion
#Jordan #digitaltransformation - Jordan has digitised 85.5% of its targeted government procedures, with plans to reach full digitalisation of eligible public services by the end of 2026, according to Jordan’s Minister of Digital Economy and Entrepreneurship Sami Smeirat. Speaking to Jordan’s state news agency Petra, Smeirat said that future phases will focus on expanding artificial intelligence integration, data management, and advanced automation for advanced public services. The country has developed an integrated, citizen-centric digital government ecosystem over the past four years, aligned with the Jordanian government’s Economic Modernization Vision. Active users on Jordan’s national digital identity app Sanad have surpassed 2.88 million.
SO WHAT? - Jordan’s rollout of digital public services reflects the re-engineering administrative processes rather than simply moving paper forms online. Not only does this ensure that citizens actually experience faster services, but this lays the groundwork for automated and advanced digital services powered by AI. The AI Strategy and Implementation Plan (2023-2027) earmarks public sector efficiency as a priority and the next phase of development for digital services will be to integrate artificial intelligence and implement a pipeline of priority AI use cases.
KEY POINTS:
Jordan has digitised 85.5% of targeted government procedures, with an active push to reach 100% digitalisation of eligible public services by the end of 2026, according to the Ministry of Digital Economy and Entrepreneurship.
Active users of Jordan’s national digital identity app Sanad have surpassed 2.88 million, with digital signatures and electronic public services also seeing steady growth.
The ministry said future phases of Jordan’s digital transformation will focus on expanding AI integration, data management and advanced automation for proactive public services.
Jordan’s Artificial Intelligence Strategy and Implementation Plan (2023-2027) lists raising public sector efficiency as one of its five core priorities.
The government has run multiple data cleansing projects to improve government data quality, reduce duplication and errors, and build institutional capacity to deliver services based on accurate, up-to-date information.
The digitisation drive is described as aligning with Jordan’s Economic Modernization Vision, the government’s broader reform programme for economic growth and investment.
Jordan’s network of Comprehensive Government Service Centers, which combine physical and digital channels, has grown to 15 centres across the country’s governorates.
These centres provide 229 services in collaboration with 34 public institutions, serving more than 120,000 citizens monthly and processing around 200,000 transactions, with a 98% satisfaction rating.
[Written and edited with the assistance of AI]
Source: PETRA