UAE authority deploys HR AI app for 50,000 employees
System automates 80% of self-service HR procedures; saves 170,000 hours
#UAE #GenAI - The Federal Authority for Government Human Resources (FAHR) has launched an agentic AI-powered Human Resources Assistant serving more than 50,000 federal government employees across UAE ministries and federal entities. The groundbreaking system provides 108 services, automates approximately 80% of employees' self-service HR procedures, and instantly responds to 80% of HR legislation inquiries. The new AI assistant is expected to save around 170,000 working hours annually in technical and legal support whilst delivering seamless bilingual experiences without human intervention.
SO WHAT? - FAHR’s AI-powered HR assistant is one of the world’s most advanced AI platforms for a government use case, transforming internal operations. The AI app begins to fulfil the promise of AI, both enhancing the experience of government employees and delivering cost savings to the federal authority. So, we can expect the agentic AI platform to serve as a model for the UAE governments other departmental functions, leading to similar deployments for other uses cases.
Here are some key details about the FAHR platform:
The Federal Authority for Government Human Resources (FAHR) has launched an AI-powered Human Resources Assistant serving more than 50,000 federal government employees across UAE ministries and federal entities.
The HR platform uses AI Agents capable of executing tasks, processing procedures, and answering queries on behalf of employees through interactive written or voice-based interfaces in Arabic and English.
The system analyses data from the federal HR information system Bayanati to deliver accurate, personalised responses, building on FAHR's existing digital infrastructure and employee database capabilities.
Federal employees completed more than one million self-managed HR procedures last year through the existing digital platforms, demonstrating strong adoption of technology-enabled government services among the workforce. The new AI app is bound to increase that number in 2025/2026.
The initiative reflects the UAE's broader vision of leveraging artificial intelligence to enhance government operations and reinforces the country's global leadership in AI-driven public sector innovation.
Recent FAHR initiatives including updates to the Bayanati system interface and generative AI integration have already streamlined service delivery and reduced support request volumes prior to this launch.
Federal government employees can access the AI-powered HR Assistant anytime through FAHR's website at www.fahr.gov.ae or the FAHR smart application, providing unprecedented accessibility to HR services.
ZOOM OUT - The Federal Authority for Government Human Resources (FHAR is the central hub for UAE federal workforce development and modernisation, operating under UAE Council of Ministers supervision, tasked. FAHR's mission focuses on developing capabilities of federal government talent whilst creating proactive initiatives to enhance efficiency, productivity, and competitiveness. The Authority provides comprehensive services including HR legislation support, technical assistance and training on HR systems, job evaluation and description systems, and the Al Mawrid electronic training initiative.
[Written and edited with the assistance of AI]