UAE launches first cohort of AI agents for government services
400 ministers and senior officials gather to shape the next phase of UAE Government 4.0
#UAE #AIGovernment — The UAE Government has launched its first cohort of AI agents at a national Agentic AI Retreat in Abu Dhabi this week, attended by Vice President and Prime Minister His Highness Sheikh Mohammed bin Rashid Al Maktoum, alongside more than 400 ministers, federal government leaders, and senior officials. Four specialised agentic AI systems covering procurement, tax auditing, customer happiness, and technical support were announced. The retreat marked the transition of the UAE government’s agentic AI programme from framework and training to live operational deployment. The programme targets agentic AI across 50 percent of all government services and operations within two years.
SO WHAT? — The launch of the first four government AI agents is the moment the UAE’s agentic transformation becomes tangible and measurable. Each agent targets a specific, high-volume government function, where the impact of autonomous AI execution can be tracked directly against performance outcomes. By integrating agentic AI into its government operations and public services, the UAE intends to become a global model for AI-driven government.
KEY POINTS:
The UAE Government has launched its first cohort of four specialised AI agents at the national Agentic AI Retreat in Abu Dhabi, chaired by His Highness Sheikh Mohammed bin Rashid Al Maktoum.
The AI agents cover procurement, tax auditing, customer happiness, and technical support: four high-volume government functions where agentic AI can deliver immediate and measurable impact. The four new agents are:
The Procurement AI Agent streamlines sourcing procedures and optimises workflows to boost operational efficiency and speed across government procurement teams.
The Tax Auditing AI Agent is designed to enhance data verification and tax review processes, significantly improving compliance rates, audit turnaround times, and the quality of final outcomes.
The Customer Happiness AI Agent gives service agents rapid access to vital information, enabling faster and more efficient responses that directly improve the quality of government service delivery and citizen experience across federal entities.
The Technical Support AI Agent manages IT services and assists technical teams in resolving system challenges more effectively, ensuring business continuity and maximising the operational readiness of digital government services across ministries and federal entities.
ADNOC’s experience offered a compelling proof point for agentic AI at scale.
A keynote speech by Minister of Industry and Advanced Technology and ADNOC Group CEO H.E. Dr. Sultan Ahmed Al Jaber, revealed that ADNOC now deploys over 115 AI agents across core corporate functions including HR, finance, procurement, and auditing. Some 20,000 ADNOC employees have been trained to build job-specific agentic AI models, producing 3,000 active models in daily use, with agentic AI utilisation reaching 80% across the organisation.
Minister of State for AI Omar Sultan Al Olama framed agentic government as a global competitiveness issue. He argued that early adopters of agentic AI are positioned to lead global governance and competitiveness rankings.
The retreat brought together more than 400 ministers, federal government leaders, and media officials to present executive plans for integrating agentic AI across government operations. The event also featured specialised workshops focused on developing use cases and deepening integration across all facets of federal government work in the next phase.
The sixth cohort of the Federal Artificial Intelligence Programme graduated at the retreat, reinforcing the UAE’s parallel investment in building human AI capability alongside the deployment of autonomous AI systems.
ZOOM OUT – On 23rd April, the UAE Cabinet approved a world-first framework to deploy agentic AI across 50 percent of government sectors, services and operations within two years. That announcement established a dedicated taskforce chaired by H.E. Mohammad Abdullah Al Gergawi and overseen by H.H. Sheikh Mansour bin Zayed Al Nahyan, with ministers, directors general and government entity heads to be assessed on their speed and capability in adopting agentic AI. The framework sits within a broader federal AI strategy that already includes the world's first AI-powered Proactive Government Performance System, AI embedded into the three-year federal strategic planning cycle across 38 entities, and an AI-powered regulatory intelligence ecosystem designed to accelerate law-making by up to 70 percent.
[Written and edited with the assistance of AI]
Read more about the UAE government’s pioneering implementation of AI:
UAE Cabinet approves first AI government service bundles (Middle East AI News)
PM reviews UAE government’s Agentic AI project progress (Middle East AI News)
UAE puts AI transformation at the heart of government (Middle East AI News)
UAE to deploy agentic AI across 50% of government (Middle East AI News)
UAE unveils regulatory intelligence ecosystem whitepaper (Middle East AI News)